are using Australia Parcel Post deliver the goods to your home, work or PO box
addresses, as well as to rural and regional areas within Australia. Please allow few working days for
Australia Post to deliver, once payment has been received. If you require
your parcel to be sent Express Post, please indicate this in the comments section of your order.
Addition fee will be apply.
Please note that all care is taken in packaging your order securely, however we
do not take any responsibility for loss or damage during delivery. Receipt delivery post means that you will need to sign for your package and it will
not be left at your letterbox by Australia Post if you are not home, and that
lost packages can be tracked by Australia Post. Express Post If you would like
to receive a quotation for Express Post, please indicate this in the Comments
field of your order.
We are a wholesale pump company and supplying high quality water pumps well below you can get from the shop. We use reputable factories to manufacture our product. If an item requires repair, though unlikely the buyer will need to ship the item back to us at their expense.
Warranty period are varies according to product and count from the date of purchase, it is state at the bottom of product description. By default it have 30days free return after the buyer receive it. You must return items in original packing and same condition as when you received in order to receive the full refund.
Until the nature of any fault is determined, the resolution can offer may vary. To assist with a quick resolution, photos will be required to be emailed. Once the fault/issue is clarified, ClicktoBuy Team may offer replacement parts to the customer. Where necessary, the item may need to be returned to repair the fault/issue.
Warranty will be approved after inspection from our technicians and determined not to be caused by incorrect operation. We will not replace any item unless faulty or damaged item's has been received and is due to a defect.
Naturally the warranty cover does not extend to damage caused by by normal wear and tear, lack of maintenance, misused, accidents, mishandled, natural disaster, or other external causes to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by ClicktoBuy Team to provide service (not including standard periodic maintenance).. Please make sure the is housed and vented against weather, vermin, dust, etc and purchase the correct pump for your needs.
Consumable components (and accessories) such as carry bags, batteries, hoses, belts, cables, wheels, blades etc. are not covered once used or for damage caused by general wear and tear, however should your consumable components arrive with a manufacturers fault please contact us to discuss a resolution prior to using the item or consumable component.
If you wish to exchange - no problem, so long as it is unused, unworn, and is returned to us within 14 days of purchase. we will gladly replace it with another one from our range. Postage will be at the buyer's expense. Please contact us in the first instance.
You are responsible to ensure the product is packaged securely to prevent any damage during the return of the item. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.
To enable Clicktobuy Team to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Within 30 days of the customer receiving the item, we may provide details allowing return of the item at no cost to the customer (where freight costs apply). Where the item was collected from our North Rocks warehouse, the buyer is responsible to return the item at their expense. Following this 30 day period, the customer is responsible for the cost of returning the goods.
If the item is required to be returned, the outcome of the inspection should take no longer than 8 business days from the date the item is received by our service department (times may vary).
While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. While specially ordered parts generally arrive within around 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.
Once we have provided authorisation, please address all returns/exchanges as
PO Box 4353
NSW 2151 AUSTRALIA